Fairfield Inn & Suites by Marriott Los Angeles Rosemead

This place is nice. However, the elevator wasn't working which made things a bit more difficult being on the 2nd floor.. The ice machine on the 2nd floor wasn't working so I had to go up and down the stairs a bit more than normal. The late night front desk guy was extremely rude and judgemental. One night I was outside for a few minutes and as I walked towards the side door of the buiilding he yelled at me, "the cops have been called and are on their way!*. I asked, "why?" as he walked off and told me nothing more. I proceeded to go into the building through the side door, walked to my room, and go to bed. Nothing came of it but it was odd. He must have believed I was not a guest. Idk. Just not cool to be stereotyped or judge. Solid hotel overall tho..

My experience is only as a guest of a guest. I’ve been here 3 separate occasions to visit my husband who is here for work. The service is mixed. Not friendly but not rude either. Except today whoever is working the front around 230 was not friendly at all. I asked for a parking pass and a set of towels and she verified his name. I provided it. She didn’t want to give it to me. I understand policies. I said he was in room if she wanted to call. She refused. I just said ok I’ll have him deal with it can I just get the towels I asked for. I asked if I was ok for 20 mins without it so he could come down - if won’t be towed? She couldn’t even answer that so yeah I got an attitude. She walked always saying I didn’t have to get mad at her bc of it. She proceeded to bring me one towel not the set I asked for . When I asked her again she got annoyed and rolled her eyes. I work for a hotel. I am an auditor. The policy was not my issue. That I completely understand. It was how she handled it and her desire to not help or take an extra step or answer my questions. That’s the issue.

Very unpleasant experience. I’m shocked this hotel has 4.3 average reviews. I stayed here for two nights. When checking in, the elevator was not working, which is ok; these things happen. On the last day, however, I woke up at 7am to the sound of drilling in the hallway. They decided to start fixing the elevator at 7am!! When I told the front-desk staff, they dismissed the concern: no apology, no nothing. On the top of that: the breakfast is pretty terrible, failing to meet the minimal selection you’d expect at a Fairfield Inn. And to add salt to injury: their staff were too lazy to properly enter my stay in my Bonvoy profile, so they messed up my points and night count. I had to call Bonvoy to fix it. Bad experience overall. Marriott should not allow this hotel to operate under their brand. I’m not staying here again.

This place is nice. However, the elevator wasn't working which made things a bit more difficult being on the 2nd floor.. The ice machine on the 2nd floor wasn't working so I had to go up and down the stairs a bit more than normal. The late night front desk guy was extremely rude and judgemental. One night I was outside for a few minutes and as I walked towards the side door of the buiilding he yelled at me, "the cops have been called and are on their way!*. I asked, "why?" as he walked off and told me nothing more. I proceeded to go into the building through the side door, walked to my room, and go to bed. Nothing came of it but it was odd. He must have believed I was not a guest. Idk. Just not cool to be stereotyped or judge. Solid hotel overall tho..

My experience is only as a guest of a guest. I’ve been here 3 separate occasions to visit my husband who is here for work. The service is mixed. Not friendly but not rude either. Except today whoever is working the front around 230 was not friendly at all. I asked for a parking pass and a set of towels and she verified his name. I provided it. She didn’t want to give it to me. I understand policies. I said he was in room if she wanted to call. She refused. I just said ok I’ll have him deal with it can I just get the towels I asked for. I asked if I was ok for 20 mins without it so he could come down - if won’t be towed? She couldn’t even answer that so yeah I got an attitude. She walked always saying I didn’t have to get mad at her bc of it. She proceeded to bring me one towel not the set I asked for . When I asked her again she got annoyed and rolled her eyes. I work for a hotel. I am an auditor. The policy was not my issue. That I completely understand. It was how she handled it and her desire to not help or take an extra step or answer my questions. That’s the issue.